Terms of Service
These Terms of Service govern purchases and customer services provided through Himalaya.bd. They should be read together with our Shipping, Returns & Cancellation, Refund, Privacy and Terms of Use pages.
Order formation
Submitting an order is a request to purchase. An order is confirmed when accepted through the website, message, email or other confirmation process. We may contact you to verify order information.
Availability
In-stock products normally follow the stated delivery estimate. Out-of-stock products may be offered as pre-orders with the displayed sourcing/delivery window.
Payment
Available payment methods are shown during checkout. Customers are responsible for providing accurate billing, contact and delivery information.
Customer support
For an order-related issue, contact care.himalaya.bd@gmail.com with the order number and relevant details.
Mandatory rights
Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable Bangladesh law.
Pre-order payment
Pre-order items require a 50% advance payment before sourcing starts. The remaining balance is payable according to the payment arrangement communicated for the order.
Pre-order confirmation and payment process
Pre-order products are items we may not routinely keep in local stock but can source internationally based on customer demand. After a pre-order is placed, our customer support team contacts the customer by phone to confirm the order. We then collect 50% of the pre-order value manually through an agreed mobile financial service or banking channel before sourcing begins. The website does not force an automatic advance payment. After the product is prepared for delivery, the remaining 50% balance is normally collected by Cash on Delivery (COD), unless another arrangement is agreed with the customer.