FAQs

You can place an order directly on Himalaya.bd. Product availability, price, pack size and estimated delivery are shown on each product page.

Available payment methods are shown at checkout. Depending on the order and location, these may include Cash on Delivery and the online payment methods enabled on Himalaya.bd.

A pre-order is confirmed for sourcing after 50% of the pre-order item value is paid in advance. The remaining balance is payable according to the payment arrangement communicated for the order.

Please contact us before sourcing begins if you need to cancel. Once sourcing has started, cancellation or refund of sourcing-related costs may be restricted, while mandatory consumer rights and refunds for products we cannot supply remain unaffected.

Himalaya.bd uses WooCommerce checkout and the security controls provided by the website and its enabled payment providers. Never share your card PIN, OTP or account password with anyone.

Cash on Delivery allows you to pay the payable amount when the courier delivers the order, where COD service is available.

COD availability can depend on the courier service, delivery zone, order value or other checkout rules. If COD is not available, please select another payment option shown at checkout.

Yes. Eligible out-of-stock products can be ordered as Pre-order items. We will source the item and fulfil the order when stock arrives.

The estimated delivery window for eligible out-of-stock/pre-order products is normally 14–21 days. The current estimate is shown on the product page before you order.

In-stock products normally show an estimated delivery window of 2–5 Bangladesh business days. The product page displays the current estimated delivery dates.

My Account lets registered customers view orders and manage account information such as billing and shipping details, subject to the WooCommerce features enabled on the site.

Any applicable delivery charge is shown during cart or checkout based on the current shipping rules, destination and order conditions.

Himalaya.bd is focused on customers in Bangladesh. If an international destination is not available at checkout, we cannot accept delivery to that location through this store.

Orders are packed using appropriate protective packaging for courier delivery. Packaging may vary according to product type, quantity and shipment requirements.

Each product page contains the available product description, short description, pack-size options, Additional Information, Manufacturer Information and other imported product details.

Check the Ingredients or Key Ingredients area on the product page and the information printed on the original product pack. Product-page information should be read together with the current label on the delivered product.

Himalaya.bd is an independent retailer and offers products represented as original products. Packaging, batch details and appearance can change over time according to the manufacturer.

No. Himalaya.bd is an independent retailer in Bangladesh. Himalaya names, logos, product names, packaging and trademarks belong to their respective owners and are used for product identification and resale.

Yes. Manufacturers may revise packaging, pack design, MRP or other label details. Product images are representative; the delivered original pack may show minor visual differences.

After checkout, the order confirmation page and any enabled email/SMS notification will provide the order details. You can also review the order from My Account when applicable.

When tracking information is available, use the tracking details supplied with your order or open the order status/tracking option provided by Himalaya.bd.

Pending means the order has been received but is not yet fully processed; Processing/Confirmed means it is being prepared; Shipped/In Transit means it has been handed to delivery; Delivered means delivery is complete; Cancelled means the order will not be fulfilled.

Cancellation depends on the order stage. Contact Himalaya.bd as early as possible. Once an order has been handed to the courier or specially sourced for a pre-order, cancellation may be restricted by the applicable policy.

Please review the Return & Refund policy linked in the footer before ordering. Eligibility can depend on product condition, delivery status, product type and the reason for the request.

No. Product information is provided for general informational purposes. Follow the product label and consult a qualified healthcare professional when appropriate, especially for health conditions, medicines, pregnancy or ongoing treatment.

Use the Contact Us information in the footer for the current phone, email and address details. For order questions, include your order number when available so the support team can assist more efficiently.