Privacy Policy

Last updated: 29 September 2026. This Privacy Policy explains how Himalaya.bd handles personal information when you use our website and services.

Information we collect

We may collect your name, phone number, email address, delivery address, account details, order, payment and refund information, support or complaint information (including files you upload), marketing preferences, device/browser data, IP address, cookies and website activity. If you use Google or Facebook sign-in, we may receive basic account information such as your name and email from that provider.

Please do not send us passwords, card PINs, mobile-financial-service PINs or OTP codes.

How we use information

We use information to manage accounts and login, process orders, payments and refunds, arrange delivery, handle support and complaints, prevent fraud, operate and improve the website, comply with applicable obligations, and send marketing only where you have consented.

Sharing

We share only what is reasonably necessary with courier or fulfilment providers, payment or refund providers, hosting and technical providers, email, SMS or WhatsApp communication providers, analytics or security providers, and authorities where required. We do not sell personal data to advertisers.

Marketing and cookies

Marketing consent is optional. You can opt out of promotional WhatsApp, SMS or email messages at any time. Operational messages may still be sent for orders, refunds, account security or support. We use essential and, where enabled, analytics or marketing cookies; browser settings may limit cookies.

Retention and security

We keep information only as long as reasonably needed for service, transactions, disputes, security, accounting or legal obligations, and use reasonable safeguards to protect it.

Your choices

Subject to applicable law, you may ask us to access, correct or delete your information, or withdraw marketing consent. Some transaction records may need to be retained where required.

Contact

For privacy questions or requests, email support@himalaya.bd.