Refund Policy
Refunds are available where an order is cancelled before fulfilment where permitted, where a prepaid order cannot be supplied, or where a return/refund claim is approved under our Returns & Cancellation policy or mandatory Bangladesh consumer rights.
Processing
Approved refunds are initiated through the original or mutually agreed payment channel. Financial institutions or mobile financial service providers may require additional processing time after we initiate a refund.
Promotions and delivery charges
Refund calculations may account for discounts actually applied to the order. Delivery charges may be non-refundable where delivery service has already been completed, except where law or the circumstances of our error require otherwise.
Pre-order advance refunds
The 50% advance confirms sourcing. If Himalaya.bd cannot source or supply the pre-order item, the applicable advance for the unfulfilled item will be refunded. Other cancellation requests are handled under the Returns & Cancellation policy and mandatory consumer rights.
Pre-order confirmation and payment process
Pre-order products are items we may not routinely keep in local stock but can source internationally based on customer demand. After a pre-order is placed, our customer support team contacts the customer by phone to confirm the order. We then collect 50% of the pre-order value manually through an agreed mobile financial service or banking channel before sourcing begins. The website does not force an automatic advance payment. After the product is prepared for delivery, the remaining 50% balance is normally collected by Cash on Delivery (COD), unless another arrangement is agreed with the customer.