Himalaya.bd delivers original products to customers in Bangladesh. Delivery estimates shown on product pages are indicative and may vary because of courier operations, weather, public holidays, remote-area service, or import/pre-order delays.
In-stock products
Our normal target is approximately 2–5 days after order confirmation, depending on destination and courier serviceability.
Pre-order / out-of-stock products
Products shown as pre-order are specially sourced. The expected delivery window is approximately 14–21 days. The product page will identify the item as a pre-order before purchase.
Delivery charges
Applicable delivery charges are shown at checkout or communicated before order confirmation. Remote-area or special handling charges may differ where applicable.
Delivery address
Customers must provide a complete and accurate delivery address, recipient name and active phone number at checkout. An incomplete or incorrect delivery address may delay or prevent delivery.
Delays and non-delivery
If we cannot fulfil a prepaid order, we will communicate with the customer and arrange an applicable refund through the original or mutually agreed payment channel, subject to mandatory consumer rights and applicable Bangladesh digital-commerce rules.
Pre-order confirmation and sourcing
Pre-order items require a 50% advance payment before sourcing begins. The estimated 14–21 day fulfilment window starts after the advance is received and the order is released for sourcing.
Pre-order confirmation and payment process
Pre-order products are items we may not routinely keep in local stock but can source internationally based on customer demand. After a pre-order is placed, our customer support team contacts the customer by phone to confirm the order. We then collect 50% of the pre-order value manually through an agreed mobile financial service or banking channel before sourcing begins. The website does not force an automatic advance payment. After the product is prepared for delivery, the remaining 50% balance is normally collected by Cash on Delivery (COD), unless another arrangement is agreed with the customer.