Report Product Related Issues

Tell us what happened

Use this form for a damaged, incorrect, missing, leaking, expiry-related or other product concern. Add clear photos where relevant so our team can review the complaint faster.

Your details

We use these details only to identify and follow up on this complaint.

Full name * Mobile number * Email (optional)

Order & product

Help us locate the purchase and identify the affected product.

Was this product purchased from Himalaya.bd? *

Yes No / Not sure

Order number Required if purchased here Product name * Purchase / delivery date (optional)

What is the issue?

Choose the option that best describes the main problem.

Damaged product or packaging Wrong product received Missing item or quantity Broken seal, leakage or opened pack Expiry / near-expiry concern Product quality or condition concern Delivery-related product issue Other product-related issue

When did you notice the issue? * Product / package condition *

Preferred resolution

Tell us what outcome you would prefer. Final eligibility depends on review of the complaint and applicable policy.

Replacement Refund / payment review Send the missing item / quantity Review the issue and advise me Other

Additional details & photos

Add anything that was not covered above and upload clear evidence where relevant.

Additional description0/2500

Upload product photosUp to 5 JPG, PNG or WebP images. Maximum 5 MB per image. Do not upload payment credentials, IDs or other sensitive personal information.

Choose photos

Before submitting

Check your mobile number, product name and photos. You will receive a complaint reference immediately after submission.